Terms and Conditions

Terms and Conditions

Last Updated: 21-05-2025

Welcome to YELLARA.com. These Terms and Conditions (“Terms“) govern your access to and use of the YELLARA platform, operated by YELLARA Technology Solutions Private Limited, CIN: U78100KA2024PTC195414, PAN: AABCY9221D (“YELLARA“, “we“, or “us“). By registering on or using our website or mobile services (collectively, the “Platform“), you (“User“) agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using the Platform.

Please read these Terms carefully, as they constitute a legal agreement between you and YELLARA. If you have any questions, you can contact us at info@yellara.com.

1. Definitions

• Customer: An individual or entity that registers on the Platform to book or request services provided by Freelancers.
• Freelancer (or Service Provider): An individual (or business) offering services through the Platform, who registers to accept bookings from Customers. Freelancers are independent contractors and not employees of YELLARA.
• Services: The on-demand tasks, jobs, or work offerings listed by Freelancers on the Platform, which may include (but are not limited to) home cleaning, cooking, childcare, tutoring, repairs, security services, beauty services, office assistance, and other professional or skilled tasks, as well as business staffing solutions.
• Booking: A request initiated by a Customer for a Freelancer’s Services via the Platform, including the agreed date, time, location, and payment terms.
• User: Any person or legal entity who accesses or uses the Platform, whether as a Customer, a Freelancer, or a visitor.
• Content: Includes any text, images, profiles, reviews, ratings, messages, or other material posted or transmitted on the Platform.

2. Scope of Services

YELLARA provides an online marketplace and facilitation platform that connects Customers seeking Services with independent Freelancers who offer those Services. We enable Users to communicate, schedule appointments, and make bookings for a variety of service needs. YELLARA is a facilitator/aggregator and is not itself a service provider. The contract for the provision of Services is directly between the Customer and the Freelancer.

By using the Platform, Customers acknowledge that:

• YELLARA does not employ the Freelancers. Freelancers operate as independent third parties who use the Platform to offer their Services. YELLARA does not control the methods or work schedules of Freelancers, except to provide them a medium to connect with Customers.
• Any scheduling, performance of tasks, and outcomes of the Services are the responsibility of the Freelancer and the Customer. While YELLARA may conduct basic screenings or verification of Freelancers (e.g., identity checks, qualification verification) to increase trust and safety, YELLARA does not guarantee the quality, suitability, or legality of any Service or the qualifications of any Freelancer.
• For business staffing or placement services facilitated by YELLARA, our role is limited to connecting candidates (Freelancers) with client businesses. YELLARA is not an employer or staffing agency; any work arrangements or contracts resulting from such connections are strictly between the Freelancer (candidate) and the business client.

3. User Eligibility and Account Registration

• Eligibility: The Platform is intended for use by individuals who are 18 years of age or older. By creating an account or using the Platform, you represent that you are at least 18. If you are registering on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms.
• Account Creation: To access certain features of the Platform (such as booking a service or offering services), you must create an account. During registration, you agree to provide accurate, current, and complete information about yourself (and, if registering as a business, about your organization). You will choose or be provided with a username and password. You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.
• Account Security: You agree to notify YELLARA immediately at info@yellara.com of any unauthorized use of your account or any other security breach. YELLARA will not be liable for any loss or damage arising from your failure to keep your account secure.
• Profile Information: Customers may be required to provide information such as address/location where services are needed and valid payment information to make bookings. Freelancers will be required to provide detailed profile information, including proof of identity, contact information, skills and qualifications, photographs, and possibly background verification documents. All Users agree to keep their information up-to-date.
• Multiple Accounts: You may not create multiple accounts for the same role (Customer or Freelancer) or impersonate any other person or entity. YELLARA reserves the right to suspend or terminate any account and refuse any and all current or future use of the Platform (or any portion thereof) if any information provided during the registration process or thereafter is found to be inaccurate, not current, or incomplete, or if you are found to have violated these Terms.

4. User Responsibilities (Customers)

By using the Platform as a Customer, you agree to the following responsibilities and guidelines:

• Accurate Information: Provide truthful, accurate, and complete information when creating requests or communicating with Freelancers. This includes clearly describing the service needed, the location, timing, and any relevant details or requirements so that the Freelancer can be prepared.
• Appropriate Use of Services: Use the Platform and engage Freelancers only for lawful, legitimate purposes. You shall not request any service that is illegal or against public policy, and you will ensure that the conditions at the service location are safe and comply with applicable laws (for example, having necessary permissions to let a Freelancer onto the premises).
• Payment Obligations: Agree to pay for services you book through the Platform. All payments should be made through the authorized payment methods provided by YELLARA. You will not attempt to circumvent the Platform or avoid payment of fees by paying Freelancers outside the Platform for bookings made through YELLARA.
• Respectful Conduct: Treat Freelancers with respect and courtesy. You should not harass, harm, or discriminate against any Freelancer. Any form of abuse, inappropriate behavior, or violation of law towards a Freelancer can result in suspension of your account.
• Timely Cancellations: If you need to cancel or reschedule a booking, you will do so as per the guidelines in our Refund & Cancellation Policy. Last-minute cancellations or multiple cancellations without valid reason may result in cancellation fees or restrictions on your account.
• Compliance with Terms and Law: Abide by all terms applicable to using the Platform and receiving Services, including any specific terms presented at the time of booking. Follow all applicable local and national laws and regulations when using the Platform and during the engagement of any Freelancer’s services.

5. Freelancer Obligations (Service Providers)

If you register as a Freelancer on YELLARA, you additionally agree to the following obligations:

• Legitimate Identity and Qualifications: You will provide true information about your identity, qualifications, skills, and legal eligibility to work. You agree to submit identification documents, proof of certifications or licenses (if relevant to your service), and any other information that YELLARA may reasonably request for verification. Misrepresentation of your identity or qualifications is strictly prohibited.
• Quality of Service: You commit to perform services for Customers in a professional, safe, and timely manner. You will honor accepted bookings, arrive or be available at the agreed time, and complete the service to a reasonable standard of quality consistent with the descriptions you provided of your skills.
• Professional Conduct: Maintain courteous and respectful behavior towards Customers at all times. Avoid any inappropriate conduct, harassment, or discrimination while performing services. You must comply with any applicable health and safety guidelines relevant to the service (for example, using proper tools or safety gear if needed).
• Compliance with Laws: You are solely responsible for complying with all laws and regulations that apply to you as a service provider. This includes obtaining and maintaining any required licenses, permits, or insurance for the services you offer (e.g., professional licenses for electricians, permits for security services, etc.). You are also responsible for your own tax obligations arising from the income you earn via YELLARA.
• Use of the Platform: You will use the YELLARA Platform honestly and in good faith. Do not engage in fraudulent activities (such as accepting payment outside the platform for YELLARA-introduced jobs, or colluding with Customers to circumvent fees). Do not spam or solicit Customers for unrelated services, and do not misuse Customer data that you obtain through the Platform. You should only use Customer contact information for purposes of fulfilling the booked service.
• Cancellations and No-Shows: If you are unable to fulfill a booking, you must inform the Customer and/or YELLARA as soon as possible. Repeated cancellations, no-shows, or failure to perform agreed services can result in removal from the Platform. Refer to the Refund & Cancellation Policy for implications of Freelancer cancellations on payments.
• Independent Contractor Status: You acknowledge that you are not an employee, agent, or representative of YELLARA. You act as an independent contractor, and nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and YELLARA. You are responsible for providing your own tools, equipment, and resources needed to perform your services, and for all costs incurred in performing them.

6. Bookings, Payments, and Fees

• Booking Process: When a Customer requests a service through the Platform, a booking is created. The Freelancer may have the opportunity to accept or decline the booking (depending on Platform features like instant booking or assignment). Once a booking is confirmed by the Freelancer, a contract is formed between the Customer and the Freelancer for that service engagement, governed by these Terms and any additional terms agreed between them (provided such additional terms do not conflict with these Terms or any of YELLARA’s policies).
• Pricing and Estimates: The price for a service (or the method for calculating it, such as hourly rates) will be stated on the Platform or communicated to the Customer before confirming a booking. In some cases, an initial quote may be adjusted by mutual agreement if the scope of work changes or after assessment by the Freelancer. Customers agree to pay the price indicated for the booking and any agreed-upon adjustments. YELLARA is not responsible for any price negotiations or changes made between Customer and Freelancer outside of the Platform’s recorded terms.
• Payment Method: Customers must provide a valid payment method (such as credit card, debit card, UPI, or other accepted methods) at the time of booking. By confirming a booking, the Customer authorizes YELLARA or its payment gateway partners to charge the provided payment method for the amount of the booking, including any applicable taxes or fees. For certain services or high-value bookings, YELLARA may pre-authorize or charge a deposit at the time of booking and charge the remainder upon completion.
• YELLARA’s Fees: YELLARA may charge a service fee or commission to Freelancers and/or a booking fee to Customers for the use of the Platform. Any such fees will be communicated transparently. For Freelancers, YELLARA may deduct its fee from the payout disbursed to you after a service is completed. For Customers, any additional booking fee (if applied) will be shown at checkout. These fees support the operation and maintenance of the Platform.
• Payouts to Freelancers: After a service is successfully completed, YELLARA will process the payment to the Freelancer’s designated account, minus any YELLARA fees, in accordance with our payout schedule. Freelancers may be required to provide bank account information or digital wallet details to receive payments. YELLARA strives to pay Freelancers in a timely manner; however, the exact timing might depend on banking processes or any dispute resolution that needs to be cleared.
• Taxes: The pricing of services may include applicable taxes (such as GST) based on the nature of the service and the tax laws. If YELLARA is required by law to collect indirect taxes on the fees or services, it will be added to the charges. Freelancers are responsible for reporting and remitting any taxes on their income from services provided, as required by law. YELLARA may provide a summary of earnings to Freelancers to assist in tax filing, but YELLARA is not responsible for handling individual tax obligations of Users.
• Invoices and Receipts: Customers will receive an electronic receipt or invoice for each payment made. Freelancers will have a record of transactions through the Platform. It is the responsibility of the Freelancer to maintain their own books of accounts and to issue any required invoices to Customers if mandated by law, except where YELLARA issues invoices on behalf of Freelancers as part of the service.

7. Cancellations and Refunds

Both Customers and Freelancers should refer to our detailed Refund & Cancellation Policy for the full terms governing cancellations, no-shows, and refunds. Key points include:

• Customer Cancellations: Customers may cancel a booking through the Platform, subject to any time frames or cancellation fees described in the Refund & Cancellation Policy. Generally, if a cancellation is made well in advance of the scheduled service time, a full or partial refund may be available. Late cancellations (close to the service time) may incur charges or may not be eligible for a full refund, especially if the Freelancer has already spent time or resources in preparation.
• Freelancer Cancellations: If a Freelancer cancels a confirmed booking or fails to show up, the Customer will not be charged for that service and is entitled to a full refund. YELLARA may assist the Customer in finding a replacement service provider if possible. Freelancers who cancel frequently or last-minute may face account actions, as outlined in the Refund & Cancellation Policy.
• Unsatisfactory Services: If a Customer believes that a service was not completed as agreed or is severely deficient in quality, the Customer should contact YELLARA’s support or initiate a dispute within the time frame specified (e.g., within 24–48 hours of service completion). We will review the situation and, if appropriate, may issue a partial or full refund to the Customer, or provide a remedy such as a re-service, in line with the Refund & Cancellation Policy.
• Refund Process: Approved refunds will be processed to the original payment method. While YELLARA will initiate refunds promptly, the timing for the amount to reflect in the Customer’s account may be 7–10 business days or as per the payment provider’s policies. The detailed process and timeline is described in the Refund & Cancellation Policy document.

By agreeing to these Terms, Users accept the conditions in the Refund & Cancellation Policy. YELLARA reserves the right to amend the cancellation and refund terms, and such amendments will be reflected in the policy and, where significant, communicated to Users.

8. Prohibited Uses and Content

Users are expected to use the Platform ethically and legally. You agree not to:

• Use the Platform for any purpose that is illegal or prohibited by these Terms. This includes refraining from requesting or providing any services that are unlawful, violate any regulations, or encourage conduct that would constitute a criminal offense.
• Post or transmit any Content that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another’s privacy, hateful, or otherwise objectionable. Content must not contain any sexual or explicit material (unless specifically part of a legitimate service category permitted on the Platform) or content that promotes bigotry or discrimination.
• Infringe the rights of others, including intellectual property rights. Do not upload or share content that you do not have the right to use. If you are a Freelancer, ensure that any materials, tools, or methods you use in providing services do not violate any third-party patents, trademarks, copyrights, or trade secrets.
• Engage in any activity that could damage, disable, overburden, or impair the Platform’s functioning, or interfere with any other party’s use of the Platform. This includes introducing viruses or any other malicious code.
• Attempt to data-mine, scrape, crawl, or aggregate information or data from the Platform without our express permission. Automated use of the system, such as using bots or scripts to send messages or make bookings, is forbidden.
• Bypass or attempt to bypass any measures we use to prevent or restrict access to the Platform or certain functionalities. This includes attempting to create accounts after being terminated or banned, or trying to use the Platform under a false name or identity.
• Solicit or recruit any users (Customers or Freelancers) to join third-party services or websites that may compete with YELLARA, or use information obtained on the Platform to establish independent contact with other Users for the purpose of circumventing fees or the Platform.

Violation of any of the above may result in immediate termination of your account, removal of offending content, legal action, and/or other actions as deemed appropriate by YELLARA.

9. Intellectual Property Rights

• Platform Content: The Platform and all of its content (excluding User-generated Content), such as text, graphics, logos, button icons, images, software, and audiovisual material, are the property of YELLARA or its licensors and are protected by intellectual property laws. YELLARA grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Platform for the purposes of using our services. You agree not to reproduce, distribute, create derivative works from, publicly display, or otherwise exploit any portion of the Platform’s content without express written permission from us, except as allowed under these Terms.
• User-Generated Content: By posting or submitting any Content (such as reviews, ratings, feedback, profiles, or other materials) on the Platform, you grant YELLARA a worldwide, royalty-free, perpetual, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with operating and marketing the Platform. For example, we may display Customer reviews of a Freelancer to other prospective Customers, or use testimonials in our marketing materials. You represent that you have all necessary rights to grant this license for any content you post. You also agree that content you provide is not confidential and may be made publicly available by YELLARA.
• YELLARA Marks: The trademarks, logos, and service names displayed on the Platform (“Marks“) are the property of YELLARA or third parties. You are not permitted to use any of the Marks without the prior written consent of YELLARA or the respective owners. All rights not expressly granted to you are reserved by YELLARA.
• Third-Party IP: If you believe that any content on the Platform infringes upon your intellectual property rights (for example, if you believe a User’s posted content copies your copyrighted material), please notify us with the relevant information. YELLARA will investigate such claims and may remove or disable access to content alleged to be infringing, in accordance with applicable intellectual property laws.

10. Disclaimer of Warranties

Your use of the YELLARA Platform and services is at your sole risk. The Platform and all services facilitated through it are provided on an “as is” and “as available” basis. To the fullest extent permissible under applicable law, YELLARA disclaims all warranties of any kind, whether express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the Platform, its features, or any services booked through it will meet your requirements or expectations, or that results will be accurate or reliable.
• Any warranty that access to the Platform will be uninterrupted, timely, secure, or error-free.
• Any warranty regarding the quality or reliability of any Freelancers, services, information, or other material obtained through the Platform.

YELLARA does not guarantee the performance or outcome of any service provided by a Freelancer. While we strive to vet and curate the Freelancers on our Platform, each service is provided by the Freelancer at their own responsibility. YELLARA makes no warranty that the services will be performed to any specific standards or will result in any specific outcomes.

Any advice or information (oral or written) obtained by any User from YELLARA or through the Platform shall not create any warranty not expressly stated in these Terms.

11. Limitation of Liability

To the extent permitted by law, in no event will YELLARA (including its directors, officers, employees, or agents) be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising out of or in connection with your use of (or inability to use) the Platform or any services booked through the Platform. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

YELLARA’s total aggregate liability to any User for all claims arising from or related to the use of the Platform or any services obtained through the Platform shall not exceed the amount of fees (if any) actually paid by you to YELLARA in the six (6) months preceding the event first giving rise to the claim. If you have not paid any fees to YELLARA in that time, YELLARA’s liability will be zero rupees.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded under law. Because some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you. In such jurisdictions, YELLARA’s liability will be limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless YELLARA Technology Solutions Private Limited and its affiliates, officers, directors, employees, and agents, from and against any and all claims, losses, liabilities, damages, expenses, and costs (including reasonable attorneys’ fees) arising out of or relating to:

• Your use or misuse of the Platform or services obtained through the Platform.
• Your breach or alleged breach of these Terms, the Privacy Policy, or any other guidelines or policies provided by YELLARA.
• Your violation of any law or the rights of a third party (including intellectual property rights, privacy rights, or other rights) in the course of using the Platform or receiving/providing services.
• If you are a Freelancer: any claims by Customers or third parties arising from your provision of Services (including any injuries, losses, or damages of any kind occurring in relation to your services).
• If you are a Customer: any claims by Freelancers or third parties arising from your actions or omissions (including property damage or injuries at the service location under your control).

YELLARA reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter). In such cases, you agree to cooperate with our defense of such claim.

13. Suspension and Termination

• By YELLARA: We may suspend or terminate your access to the Platform and/or deactivate your account, at our sole discretion, with or without prior notice, if we believe that:
  • You have violated any provision of these Terms or our policies;
  • Your actions may cause risk or legal exposure for us or our Users; or
  • We choose to cease providing the Platform or services in your region or in general.

In case of minor violations or issues, we may choose to give you a warning and an opportunity to resolve the issue before termination. In other cases (such as fraud, severe misconduct, or illegal activities), termination or suspension may be immediate. If your account is terminated or suspended, you may lose access to any information associated with your account (subject to our Privacy Policy for data retention). You are not entitled to compensation or remedy for this suspension or termination aside from any refunds expressly due under the Refund & Cancellation Policy.

• By User: You may terminate your account at any time by following the account deletion process on the Platform or by contacting us. If you have any ongoing obligations (such as an upcoming booking or an unresolved dispute), we encourage you to resolve those before terminating. Even after your account is terminated, any commitments you made while the account was active (including performing any scheduled services or paying for services booked) remain enforceable.
• Effect of Termination: Upon termination of your account for any reason, your right to use the Platform will cease immediately. Any provisions of these Terms which by their nature should survive termination (such as intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, and dispute resolution) shall survive and continue to be enforceable.

14. Dispute Resolution

YELLARA encourages Users (Customers and Freelancers) to resolve any disagreements or disputes amicably between themselves. However, if a dispute involves YELLARA’s services or requires our intervention, the following process applies:

• Customer-Freelancer Disputes: In the event of a disagreement between a Customer and a Freelancer (for example, regarding the quality or scope of service, or damage to property), both parties should first attempt in good faith to communicate and resolve the issue directly. If a resolution cannot be reached, either party may contact YELLARA’s support or Grievance Officer for assistance. We may facilitate a dialogue, gather information, and propose a resolution. While YELLARA may help mediate disputes, we do not guarantee a particular outcome, and the final resolution of a service contract issue may need to be pursued through appropriate legal channels if not resolved.
• Disputes Involving YELLARA: If you have a complaint or dispute regarding YELLARA’s own services (e.g., our Platform functionality, billing of fees, or actions taken on your account), you agree to first contact us at info@yellara.com and provide a detailed description of the issue. We will acknowledge receipt of the complaint within 48 hours and aim to resolve the matter within one month, in accordance with Indian e-commerce guidelines for grievance redressal.
• Arbitration and Legal Proceedings: In the event that a dispute is not resolved through the above mechanisms, any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall be subject to the jurisdiction of the courts as described in Section 15 (Governing Law & Jurisdiction). YELLARA may also propose that the dispute be resolved through arbitration or mediation in Bengaluru (Bangalore) in accordance with the Arbitration and Conciliation Act, 1996, provided both parties consent to such process.

15. Governing Law and Jurisdiction

These Terms and any dispute arising from the use of the Platform or the services facilitated through it shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Subject to any arbitration agreement between the parties (if mutually agreed upon), you agree that the courts located in Bengaluru (Bangalore), Karnataka, India shall have exclusive jurisdiction to adjudicate any disputes arising out of or relating to these Terms or your use of the Platform. You hereby consent to the personal jurisdiction of such courts.

If you are using the Platform from a location outside India, you are responsible for compliance with local laws, and you acknowledge that you are doing so on your own initiative and at your own risk. However, the governing law for all purposes shall remain as stated above (Indian law).

16. Changes to Terms

YELLARA reserves the right to modify or update these Terms and Conditions at any time. When we do so, we will revise the “Last Updated” date at the top of this page. In the event of significant changes that affect your rights or obligations, we will notify you either by a prominent notice on the Platform or via the email associated with your account. It is your responsibility to review the Terms periodically for any updates.

By continuing to use the Platform after any revised Terms have been posted, you agree to be bound by the updated Terms. If you do not agree to the changes, you must stop using the Platform and may terminate your account.

17. Miscellaneous

• Entire Agreement: These Terms, along with the Privacy Policy and any other policies or guidelines posted on the Platform, constitute the entire agreement between you and YELLARA regarding your use of our services. They supersede any prior agreements or understandings, whether written or oral, relating to the subject matter.
• Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms will remain in full force and effect.
• No Waiver: YELLARA’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by YELLARA in writing. The waiver of any breach or default shall not constitute a waiver of any subsequent breach or default.
• Assignment: You may not assign or transfer your rights or obligations under these Terms to any third party without YELLARA’s prior written consent. YELLARA may freely assign, transfer, or delegate these Terms or any of its rights and obligations without notice or consent.
• Notices: YELLARA may provide notices to you via email, postal mail to the address associated with your account, or by posting on the Platform. You may provide notices to YELLARA by email at info@yellara.com or by registered mail to our corporate address provided in the Privacy Policy.
• Grievance Officer: In accordance with the Information Technology Act, 2000 and applicable rules, the contact details of the Grievance Officer are as follows: Email – info@yellara.com; Address – No.41, 11th Block, BSK 6th Stage, Srinivasapura, Kengeri, Bangalore South, Bangalore Rural, 560060, Karnataka, India. We will respond to grievances within the time frames prescribed by law.
• Headings: The section titles in these Terms are for convenience only and have no legal or contractual effect.

By using YELLARA’s Platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please refrain from using the Platform or services. Thank you for choosing YELLARA.